At PLAIO, our top priority is ensuring that you have the support and resources you need to get the most out of our platform and the knowledge base. If you have questions, encounter an issue, or want to provide feedback, here are the ways you can get in touch with us:
💭Chat
For immediate support, our chat service - incorporating both an intelligent chatbot and access to our dedicated team - is available right within the PLAIO platform.
Here's how you use it:
Locate the Chat bubble: Find it at the bottom right corner of any page.
Initiate Chat: Click on the bubble to open the chat window.
Ask Away: Enter your question, problem, or feedback. Press enter to send.
Swift Responses:
Chatbot Assistance: Initially, our chatbot will attempt to provide instant answers to your queries, drawing from our comprehensive knowledge base.
Option for Human Support: If the chatbot's response doesn't fully resolve your query, or you prefer to speak with a human, you can easily opt to connect with a member of our support team.
Follow-Up:
Response Time: We typically respond within a few hours during working hours.
Checking Replies: Feel free to close the chat and log out post-query. You'll still receive responses in the "Messages" tab and via email.
Tip: Leveraging the chatbot feature can offer you immediate answers to common questions, enhancing the efficiency of our support. However, our human team is always a click away to ensure personalized assistance.
✉️Email Support
If you prefer to email us, you can reach us at [email protected]
What to include in your message?
When reaching out to us, please include the following information:
A detailed description of your question, issue or feedback.
Any error messages or screenshots that may help us understand the issue better.